Hard Rock International

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Rock Shop Manager - Hard Rock Hotel

Rock Shop Manager - Hard Rock Hotel

Requisition Number 
# of Openings 
Job Locations 
Posted Date 
Retail & Gift Shops

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From the brand that rocks the world, a career that rocks yours!  We are seeking talented individuals to join the band and help lauch the Hard Rock brand in the region.


The Rock Shop Manager is responsible for achieving retail sales, cost of sales, and inventory goals, and managing all Rock Shop operations to develop and execute store, category, product, and pricing plans that address the guests’ needs. The Rock Shop Manager coordinates with Hard Rock International and approved vendors to order and develop product appropriate for market and location sales. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.


  • Lead, direct, and manage all department operations. Maintain regular presence throughout the department. 
  • Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
  • Build business/market share by developing new ways to promote company and by participating in events to increase sales and profits.
  • Develop annual and seasonal merchandise plans, including plans to address market fluctuation.
  • Forecast and continuously analyze sales to maximize ordering and buying strategies.
  • Set appropriate retail prices based on Hard Rock pricing and local market comparison.
  • Ensure proper assortment planning for Rock Shop, based on sales volume, floor space, and Hard Rock brand standards and direction.
  • Maintain proper inventory, including core retail items, and ensure availability in Rock Shop at all times to maximize sales.
  • Monitor quality issues and underperforming items, and create strategies for resolution.
  • Identify local market trends and opportunities, including promotions, and product and size needs.
  • Communicate and manage relationships with vendors regarding buying, payment, delivery, and sell-through.
  • Enforce proper receiving and inventory procedures.
  • Update and develop retail designs according to Hard Rock corporate retail product development process.
  • Control shipping costs by optimizing logistics and inventory management.
  • Implement all loss prevention and security measures and ensure they are effective.
  • Ensure the proper handling, maintenance, storage, and security of all department equipment.
  • Manage relationships with vendors; assist in negotiating agreements.


  • Minimum of 2 years’ experience in retail, purchasing, and operations management.
  • Degree/diploma or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
  • Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
  • Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Strong communication and listening skills and excellent speaking, reading, and writing ability.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
  • Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
  • Fluency in English: additional languages preferred