ATTENDANT I - SLOT

Are you looking for a job where every day allows you to have new and exciting experiences!?  Look no further, Slots is the place for you where you will have the opportunity to celebrate jackpots with guests and help pay them out!  Up to $17 to $20 hourly wage!  We are a department who motivates each other through teamwork and success, ALL IS ONE!  Slot Team Members fulfill the service needs of Slot players and create authentic experiences that rock! This position is responsible for providing fast, friendly, and world-class Amplified Service to all guests.  We are looking for fast-paced, multi-tasking, accurate, efficient, and “eager to serve” individuals out there to come join our Slot family here at Hard Rock Casino Cincinnati! 

• • Always promotes positive public/employee relations by providing friendly service to players and being available to meet their needs.
  • Assists in loyalty program account creations, player information updates and general customer management system functions.
  • Upholds all regulatory requirements.
  • Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.
  • Responsible for cash banks issued and tickets.
  • Pays jackpots. Assists in the verification and payment of jackpots.
  • Makes change for players.
  • Follows departmental procedures and assists in the protection of gaming operations from loss due to mistake or theft.
  • Provides instructions for SLOT play.
  • Reports emergencies such as intoxicated, obnoxious or cheating persons immediately to the supervisor.
  • Reports any SLOT machines that are not working and troubleshoots games as needed.
  • Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure.
  • Maintains a clean safe and sound area for all guests.
  • Endorses the business objectives, ethics and values of the Company
  • Any other duties as assigned.

• High school diploma or equivalent and a minimum of one (1) year of experience in a customer service-based environment preferred.
• Knowledge of all casino slot machines and games are required.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to balance cash bank.
• Must be a team player.
• Demonstrated ability to communicate effectively, both verbal and written.
• Must possess the ability to show grace and compassion in all circumstances.
• Strong organizational skills.
• Computer literacy.
• Must be able to work nights, weekends and holidays (flexible)
• Ability to obtain a Gaming Occupational License within the state of Ohio.
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• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

DISCLAIMER:

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.