The Room Attendant is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner. Duties include guest service, vacuuming, making beds, replenishing linens, cleaning rooms, halls and bathrooms.
1 Perform all shift checklist responsibilities and reporting requirements.
2 Clean, dust, polish, and vacuum Guest rooms in accordance with procedures.
3 Change and refresh Guest room linens.
4 Ensure room amenities and literature is placed properly.
5 Ensure stock levels are a par and maintain organization of housekeeping linen closets.
6 Participate in ‘deep clean’ and ‘preventive maintenance’ programs.
7 Remove In Room Dining trays from rooms for retrieval.
8 Maintain presence during peak traffic periods.
9 Maintain proper control of keys and electronic key cards.
10 Report any hazards, damage, or needed repairs.
11 Monitor and control product, supply and labor costs using established methods to meet goals.
12 Work with Housekeeping Manager(s) regarding hotel business to keep them informed.
13 Perform additional duties as requested by Housekeeping Manager(s).
1 Operate ethically to protect the image of Hard Rock and utilize programs designed to help Save the Planet.
2 Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations.
3 Be available to provide Kick Ass Service and take initiative to offer assistance throughout the hotel.
4 Communicate with other employees to ensure that guest requests and issues are addressed as needed.
5 Present a professional image to employees, Guests, and clients of the hotel.
6 Give input for Guest history records to enhance personalized service for repeat Guests.
7 Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Hotels unique.
8 Maintain effective communication with all staff provide recognition to others.
9 Participate in meetings with staff to learn about incentive programs, new products and procedures, special events, etc.
10 Ensure a healthy and safe work environment for co-workers and Guests.
11 Resolve Guest complaints using hotel procedures.
12 Create a positive environment in which all employees have the ability to maximize their potential.
13 Listen to comments, criticisms, and feedback from Guests, employees and managers to gain an understanding of strength and opportunity to improve personal/hotel performance.
14 Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
15 Participate in Sound Check meetings on each shift.
16 Always smile and offer a warm greeting to all.
1 High school degree preferred and/or previous work experience in service for at least 1 year.
2 Understanding of lifestyle hotel products and Guest services.
3 Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
4 Formulate and apply appropriate course of action for routine or familiar situations.
1 Comprehend and use basic language, either written or spoken, to communicate information and ideas.
2 Ability to read, comprehend, and write simple instructions, short correspondence and memos.
3 Multiple language abilities preferred, basic English required.
1 Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time.
2 Ability to make repeating movements of the arms, hands, and wrists.
3 Ability to express or exchange ideas.
4 Ability to obtain impressions through the eyes.
5 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
6 Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
7 Ability to turn or twist body parts in a circular motion.
8 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.