Hard Rock International

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Catering Sales Manager - Hard Rock Hotel

Catering Sales Manager - Hard Rock Hotel

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Sales & Marketing

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The Catering Sales Manager is responsible for effectively selling the public space, food and beverage, and function planning services of the property to maximize revenues and profits for the hotel. He/she is responsible for establishing new accounts, generating revenues, monitoring booking pace, and booking repeat business while keeping quality consistently high.


  • Develop menus and agendas.
  • Ensure BEO’s are completed and distributed to all of the necessary departments.
  • Complete all pertinent correspondence with outside vendors to finalize programs.
  • Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
  • Monitor performance of the banquet and catering team through verification and analysis or meeting planner satisfaction, mystery shop and quality audits. Initiate corrective action in a timely manner.
  • Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication.
  • Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.
  • Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Ensure proper communication between sales and operations departments to satisfy any special group needs.
  • Partner with the Executive Chef, Banquet Chef, and Beverage Manager in the development of catering menus.
  • Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
  • Monitor competitive set activities and adjust execution as needed.


  • 3+ years’ experience in hospitality management, including 2 years in a catering or special events sales. Luxury hotel experience preferred. 
    • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
    • Ability to sit for extended periods of time.
    • Ability to make repeating movements of the arms, hands, and wrists.
    • Ability to express or exchange ideas verbally and perceive sound by ear.
    • Ability to obtain impressions through the eyes.
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
    • Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
      • Deep understanding of lifestyle hotels and premium dining products and services.
      • Passion for music and knowledge of music trends preferred.
      • Self-starter with an entrepreneurial spirit and strong organizational skills
      • Ability to travel occasionally.
      Ability to work evenings, weekends, and holidays, as needed

Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.