Hard Rock International

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Executive Meetings Manager - Hard Rock Hotel

Executive Meetings Manager - Hard Rock Hotel

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The Executive Meetings Manager is responsible for effectively establishing and managing client relationships and accounts for small group bookings (20 rooms or less on peak night) in all market segments.  The Executive Meetings Manager will also be responsible for convention service-related items for the contracts he or she executes and may be asked to handle convention services for contracts executed by other sales managers.  The Executive Meetings Manager is responsible for achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.


  • Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication.
  • Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.
  • Develop menus and agendas.
  • Ensure BEO’s are completed and distributed to all of the necessary departments.
  • Complete all pertinent correspondence with outside vendors to finalize programs.
  • Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
  • Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Ensure proper communication between sales and operations departments to satisfy any special group needs.
  • Partner with the Executive Chef, Banquet Chef, and Beverage Manager in the development of catering menus.


  • 1+ year experience in hospitality management, in a guest relations or similar role.

Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.

  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
  • Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
  • Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Strong communication and listening skills and excellent speaking, reading, and writing ability.