Hard Rock International

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MAINTENANCE ENGINEER - HARD ROCK HOTEL

MAINTENANCE ENGINEER - HARD ROCK HOTEL

Requisition Number 
2017-3176
# of Openings 
4
Job Locations 
US-FL-DAYTONA BEACH
Posted Date 
3-10-2017
Department 
Hotel Operations

More information about this job

Overview

The Maintenance Engineer is responsible  for the effective preventive maintenance, repairs, and upkeep of the Hotel.  The Maintenance Engineer provides quick and efficient service to all guests with maintenance requests.

Responsibilities

  • Inspect, monitor, and repair equipment throughout the property, including boilers, chillers, HVAC, and electrical.
  • Complete daily checklists, including recording findings and readings on equipment.
  • Perform preventive maintenance on all equipment.
  • Monitor and treat water systems.
  • Make repairs to plumbing, kitchen, and other building equipment.
  • Replace and program televisions.
  • Replace and repair light switches, receptacles, light bulbs, and fixtures.
  • Repair furniture.
  • Replace and repair pumps.
  • Test, clean, and repair swimming pools and spas.
  • Repair and finish walls and wall coverings.
  • Repair and program electronic lock systems.
  • Install and repair covered wall and ceiling surfaces.
  • Maintain and repair caulked, grouted, and masonry surfaces.
  • Interpret blue prints and technical manuals, and use various tools and equipment, as necessary.
  • Participate in the hotel’s emergency response team.
  • Participate in deep clean and preventive maintenance programs.
  • Maintain positive and professional communication with all staff.
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Participate in Sound Check meetings on each shift.
  • Always smile and offer a warm greeting to all.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Take initiative to offer assistance throughout the property.
  • Operate ethically to protect the Hard Rock brand.
  • Utilize programs designed to help Save the Planet.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
    • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
    • Coordinate operations with other departments, as needed.
    • Present a professional image to employees, guests, clients, owners, and investors.
    Maintain confidentiality of guest, employee, and company information.

Qualifications

Secondary school degree preferred and/or previous work experience in service for at least 2 years.

  • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
  • Ability to read, comprehend, and write simple instructions, short correspondence and memos.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
    • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
    • Coordinate operations with other departments, as needed.
    • Present a professional image to employees, guests, clients, owners, and investors.
      • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
      • Ability to read, comprehend, and write simple instructions, short correspondence and memos.
      • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
      • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
      Fluency in English: additional languages preferred. 

    Maintain confidentiality of guest, employee, and company information. 

    • Understanding of lifestyle hotel products and guest services.
    • Must meet legal requirements for any required licensing.

    Ability to work evenings, weekends, and holidays, as needed.