Hard Rock International

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Information Technology

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The Server Administrator’s role is to design, install, administer, and optimize company servers, storage technologies and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. The position stages, maintains multiple environments or version of applications, and assists with the integration of new technology into the existing infrastructure required to support the enterprise.


  • Develop strategies for client/server implementations; architect the infrastructure required to support those strategies.
  • Act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.
  • Creates sketches, drawings and schematics to clarify design details and functional criteria for Lab and Production computer and communication systems hardware and operating software.
  • Lead, coordinate and participate in key process improvements as they relate to the client/server environment.
  • Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands.
  • Establish and implement policies, procedures, and technologies (including firewalls) to ensure server security.
  • Design, implement and maintain a consistent backup and disaster recovery plan.
  • Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.
  • Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
  • Perform file system configuration and management; define and perform server backups and recovery procedures.
  • Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
  • Monitor and test system performance and provide performance statistics and reports.
  • Create shell scripts as required.
  • Manage enterprise directory services and supporting server infrastructure.
  • Define and implement strategies for integrating disparate operating environments.
  • Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
  • Develop and maintain training materials and server documentation.
  • Prepares equipment and documentation for Change Management approval for promotion into the Production environment.
  • Manage and/or provide guidance to junior members of the team.


  • A Bachelor’s degree in Information Systems or equivalent training and experience is required.
  • At least five years’ equivalent work experience in a technical analytical position responsible for managing server environments
  • Project management skills a definite asset.
  • Good written and oral communication skills; good interpersonal skills.
  • Ability to conduct research into server issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.


  • Advanced knowledge and a minimum of two years’ experience of storage technologies such as SAN or NAS.
  • Five or more years of experience and demonstrated proficiency with Microsoft operating systems, shell scripting, SQL Server environment, and VMWare.
  • Experience with Microsoft Exchange, Microsoft O365 and Sharepoint is desired


  • Standing
  • Walking
  • Sitting

  • Kneeling

  • Running

  • Lifting                                                       

  • Pushing                                                         

  • Pulling                                                        

  • Carrying                                                    

  • Bending

  • Stooping

  • Climbing Stairs

  • Climbing Ladders                                      

  • Working at a Height Level Above The Floor            

  • Finger Dexterity

  • Full Use of Both Hands

  • Crawling

  • Balancing

  • Throwing

  • Twisting

  • Reaching                                                   

  • Driving 

  • Working On or With Moving Machinery

  • Working at Rapid Work Speed

  • Working in Isolation

  • Working Around People

  • Hearing Conversation

  • Hearing High Acuity

  • Speaking Clearly

  • Seeing Near

  • Seeing Far

  • Seeing – Depth Perception

  • Seeing - Color Vision

  • Max Weight: 50 lbs


  • Writing English

  • Reading English

  • Speaking English

  • Working under Pressure/Stress

  • Speaking With Guests/Customers

  • Speaking With Employees

  • Working with Basic Math Skills

  • Making Decisions Based On Facts

  • Making Decisions Based On Data

  • Making Decisions Based On Personal Judgment

  • Making Accurate Measurements According To Set Standards

  • Planning and/or Supervising the Activities Others


  • Working under Close Supervision

  • Working under Minimal Supervision

  • Working and Interacting With Management in a Professional and Courteous Manner

  • Working and Interacting With Co-Workers in a Professional and Courteous Manner

  • Working and Interacting With Guests in a Professional and Courteous Manner


  • Working Inside
  • Working Outside
  • Working in a Fast Paced Environment
  • Exposed To Chemicals Describe:
  • Exposed To Dust, Fumes, Gases, Describe:
  • Exposed To Smoke
  • Exposed To Excessive Noise
  • Working in Dimly Lit Areas
  • Working in Sudden Marked Changes of Temperature and Humidity