The Application Support Analyst’s role is to plan, design, develop, and launch efficient business, financial, gaming, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Application Support Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
The position involves analysis and presentation of information to business owners, including marketing, finance, slot operations, and human resources. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills. The position will also be responsible for the QA of any new or changes to the applications before they are released and deployed into the Production environment.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Ability to present ideas in business-friendly and user-friendly language.
Highly self motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize tasks in a high-pressure environment.
The ability to work on multiple high priority projects concurrently
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.