The Restaurant Server is responsible for providing prompt and courteous service to all restaurant guests. This position is instrumental in creating an environment and executing service that blows our guests away. The Restaurant Servers must continually seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.
1 Follow all sequence of service guidelines according to the standards.
2 Memorize current menu items and price; be familiar with the wine list and vintages.
3 Have knowledge of food and beverage quality standards and presentation.
4 Maintain the hotels standards of service etiquette.
5 Take food and beverage orders, suggestive sell, enter orders into point of sales system, run food and clear tables.
6 Ensure that orders are reviewed at the time the ticket is put into the kitchen and that the correct amount of silver, napkins, condiments, etc. are on the table.
7 Check orders for presentation and completeness.
8 Monitor meal delivery times; if items will be more than 5 minutes beyond standards delivery times, guest is visited, offered apologies and advised of approximate time.
9 Verify wine, if ordered, with guest, cork and offer for the guests’ approval.
10 Present guest check for signature; thank guest by name. Process checks according to payment type.
11 Clean, organize and stock work stations
12 Ensure that linen, silver, condiments are available. Clean and fill salt and pepper shakers; prepare vases and pre-sets.
13 Clean spills, broken glass and debris promptly after incidents. Avoid cuts and burns by protecting hands against direct contact with hot plates and broken glass.
14 Bring soiled linens to proper receptacles and bag them when full.
15 Perform opening, closing and side duties – setting up and breaking down.
16 Always smile and offer a warm greeting to all.
17 Understand the law as it pertains to serving liquor and safety. Properly check identification.
18 Resolve Guest complaints using hotel procedures.
19 Work with Food & Beverage/Restaurant Managers regarding hotel business to keep them informed.
1 Maintain effective communication with all staff provide recognition to others.
2 Participate in meetings with staff to learn about incentive programs, new menu items and procedures, special events, etc.
3 Ensure a healthy and safe work environment for co-workers and Guests.
4 Create a positive environment in which all employees have the ability to maximize their potential.
5 Listen to comments, criticisms, and feedback from Guests, employees and managers to gain an understanding of strength and opportunity to improve personal/hotel performance.
6 Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
7 Participate in Sound Check meetings on each shift.
8 Maintain presence during peak traffic periods.
9 Communicate with other employees (including use of log books) to ensure that guest requests and issues are addressed as needed.
10 Present a professional image to employees, Guests, and clients of the hotel.
11 Give input for Guest history records to enhance personalized service for repeat Guests.
12 Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Hotels unique.
13 Be available to provide Kick Ass Service and take initiative to offer assistance throughout the hotel.
14 Operate ethically to protect the image of Hard Rock and utilize programs designed to help Save the Planet.
15 Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations.
16 Perform additional duties as requested by Food & Beverage/Restaurant Managers.
1 High school degree preferred and/or previous work experience in service for at least 2 years.
2 Understanding of lifestyle hotel products and Guest services.
3 Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
4 Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
5 Formulate and apply appropriate course of action for routine or familiar situations.
1 Comprehend and use basic language, either written or spoken, to communicate information and ideas.
2 Ability to read, comprehend, and write simple instructions, short correspondence and memos.
3 Multiple language abilities preferred, fluency in English required.
1 Ability to move throughout the restaurant (standing, walking, kneeling, bending) for extended periods of time.
2 Ability to make repeating movements of the arms, hands, and wrists.
3 Ability to express or exchange ideas verbally and perceive sound by ear.
4 Ability to obtain impressions through the eyes.
5 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
6 Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
7 Ability to turn or twist body parts in a circular motion.
8 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.