The Food and Beverage Outlets Manager is responsible for overseeing all restaurant employees, while projecting Hard Rock’s high standards of service and professional hospitality at all times. This position ensures that the restaurant experience is high quality, efficient and above all Kick-Ass for all restaurant guests.
1 Understanding the Business – Functional/Technical Skills; Business Acumen; Drive for Results
2 Making Complex Decisions – Decision Quality; Problem Solving; Learning on the Fly
3 Getting Organized – Time Management; Priority Setting
4 Managing Work Processes – Process Management; Managing thru Systems
5 Communicating Effectively – Written Communications; Presentation Skills
6 Getting Work Done thru Others – Interpersonal Savvy
7 Managing Diverse Relationships – Understanding Others
8 Inspiring Others – Motivating Others; Managing Vision & Purpose
9 Acting with Honor & Character – Integrity & Trust; Ethics & Values
10 Being Open & Receptive – Composure; Listening; Approachability; Compassion
1 Any combination of education, training or experience equivalent to a Bachelor’s Degree.
2 3 – 5 years food & beverage supervisory and hospitality industry experience required.
3 Deep understanding of lifestyle hotel products and Guest services.
4 Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.
5 Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
6 Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
7 Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
8 Computer skills (Microsoft office).
1 Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
2 Must possess strong communication and listening skills, excellent speaking, reading and writing.
3 Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
4 Multiple language abilities preferred, fluency in English required.
1 Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
2 Ability to make repeating movements of the arms, hands, and wrists.4
3 Ability to express or exchange ideas verbally and perceive sound by ear.
4 Ability to obtain impressions through the eyes.4
5 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
6 Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds.
7 Ability to turn or twist body parts in a circular motion.
8 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment