Hard Rock International

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Outlet Server

Outlet Server

Requisition Number 
# of Openings 
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Food & Beverage - Hourly

More information about this job


From the brand that rocks the world, a career that rocks yours!  We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.


The Outlet Server is responsible for taking the guests through the key pahse of the hard Rock experience. As a Hard Rock Server, you will be assuming the role of your guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). 



Basic functions of the Server include:


  • Understanding and adhering to all safety, sanitation and administrative procedures.
  • Monitoring and restocking stations with food and supplies to ensure adequate food and supplies are available
  • Demonstrating responsible alcohol service
  • Assisting Cook with the preparation and Service of food items
  • Handling cash & other forms of payment
  • Accountable for reconciling inventory and Cash-out procedures
  • Making proficient sales transactions - using a point-of-sale system
  • Properly checking I.D.s – for guests who appear to be under 30 years old
  • Maintaining proper cash drawer balances
  • Directing guests to areas/restrooms
  • Demonstrating impeccable product knowledge
  • Suggestive selling - using proven techniques 
  • Maintaining a clean and organized area
  • Maintaining proper product pars – through inventory and requisition
  • Stocking product throughout the shift
  • Properly labeling, dating, covering and refrigerating prepped items for the bar
  • Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware
  • Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
  • Answering questions - accurately and politely
  • Creating memorable experiences
  • Entertaining guests to create “Raving Fans”



Job Requirements include:

  • Must be at least 19 years of age
  • Follows all food safety & sanitation procedures
  • Must be Smart Serve certified
  • Performing duties which require bending & reaching
  • Lifting & transporting up to 50-pound containers from dry storage & beer coolers
  • Standing, for up to 8+ hours
  • Maintaining a well-groomed appearance (“having a plan”)
  • Following all uniform guidelines
  • Practicing all safety & sanitation standards
  • Recycling products, where possible
  • Remaining calm in a hectic, fast-paced atmosphere
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
  • Displaying a positive and outwardly friendly attitude toward guests
  • Maintaining HRC’s 5 core Values and Mission Statement


Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.


If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.


We thank all candidates for their interest, however, only those being considered for an interview will be contacted.