The Houseperson is responsible for assisting the housekeeping department by coordinating the linen supplies, keeping hallways clean and clear, delivering guest items upon request and assisting Room Attendants.
1 Clean and stock linen closets.
2 Clean and vacuum hallways, including baseboards.
3 Clean hallway carpet and Guest rooms as needed.
4 Dust lighting fixtures.
5 Ensure all dirty linens are retrieved; sort terry and linen for washing.
6 Assist with room ‘strips’ as requested.
7 Remove all trash from Guest room floors and place in dumpsters.
8 Run items to Guests, Room Attendants, and Supervisors as requested.
9 Participate in ‘deep clean’ and ‘preventive maintenance’ programs.
10 Maintain presence during peak traffic periods.
11 Communicate with other employees to ensure that Guest and employee requests and issues are addressed as needed.
12 Maintain proper control of keys and electronic key cards.
13 Report any hazards, damage, or needed repairs.
14 Monitor and control product, supply and labor costs using established methods to meet goals.
15 Work with Housekeeping Manager(s) regarding hotel business to keep them informed.
1 Maintain effective communication with all staff provide recognition to others.
2 Participate in meetings with staff to learn about incentive programs, new products and procedures, special events, etc.
3 Ensure a healthy and safe work environment for co-workers and Guests.
4 Resolve Guest complaints using hotel procedures.
5 Create a positive environment in which all employees have the ability to maximize their potential.
6 Listen to comments, criticisms, and feedback from Guests, employees and managers to gain an understanding of strength and opportunity to improve personal/hotel performance.
7 Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
8 Participate in Sound Check meetings on each shift.
9 Always smile and offer a warm greeting to all.
10 Present a professional image to employees, Guests, and clients of the hotel.
11 Give input for Guest history records to enhance personalized service for repeat Guests.
12 Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Hotels unique.
13 Be available to provide Kick-Ass Service and take initiative to offer assistance throughout the hotel.
14 Operate ethically to protect the image of Hard Rock.
15 Utilize programs designed to help Save the Planet.
16 Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations.
17 Perform additional duties as requested by Housekeeping Manager(s).
1 High school degree preferred and/or previous work experience in service for at least 1 year.
2 Understanding of lifestyle hotel products and Guest services.
3 Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
4 Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
5 Formulate and apply appropriate course of action for routine or familiar situations.
1 Comprehend and use basic language, either written or spoken, to communicate information and ideas.
2 Ability to read, comprehend, and write simple instructions, short correspondence and memos.
3 Multiple language abilities preferred, basic English required.
1 Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time.
2 Ability to make repeating movements of the arms, hands, and wrists.
3 Ability to express or exchange ideas verbally and perceive sound by ear.
4 Ability to obtain impressions through the eyes.
5 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
6 Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds, occasionally 100 pounds.
7 Ability to turn or twist body parts in a circular motion.
8 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
9 Ability to operate potentially hazardous equipment.