HOST/HOSTESS - HARD ROCK CAFE - PART TIME

The Host is the initial contact with the guests. Therefore, it is essential to start guests off
with a positive experience at the front door. A Host is anyone who greets, seats and pages
guests. In addition, you will be assuming the role of tour guide, communicator, entertainer,
memorabilia curator and musician (at heart).

 Opening doors, where applicable.
 Welcoming and thanking guests.
 Answering questions - accurately and politely.
 Maintaining a clean and organized waiting area.
 Answering the phone.
 Directing guests to areas & restrooms.
 Providing security for co-workers, guests and celebrities.
 Assisting servers, bussers and managers.
 Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping &
vacuuming the floor, wiping menus, restroom maintenance, etc.
 Assuring the complete satisfaction of each and every guest.
 Creating memorable experiences.
 Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of
the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS
 High School diploma or GED equivalent.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS
 High School diploma or GED equivalent.
SKILLS
 Remaining calm in a hectic, fast-paced atmosphere.
 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
 Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS
 Ability to move throughout the corporate office and cafes during visits (standing,
walking, kneeling, bending) for extended periods of time.
 Ability to sit for extended periods of time.
 Ability to make repeating movements of the arms, hands, and wrists.
 Ability to express or exchange ideas verbally and perceive sound by ear.
 Manual dexterity, hand-eye coordination, and ability to work with hand above
shoulders.
 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,
carry) up to 10 pounds.
 Ability to turn or twist body parts in a circular motion.
 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
 Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS
 Must be at least 19 years old.
 Maintaining a well-groomed appearance (“having a plan”).
 Following all uniform guidelines.
 Practicing all general safety & sanitation standards.
 Recycling products, where possible.
 Maintaining HRC’s 5 core Values and Mission Statement.
 This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please
see the Retail job description.