PLAYERS CLUB REP - PART TIME - $19/HR

POSITION SUMMARY:

The Wild Card Club Representatives are responsible for always providing the highest level of guest service.

ESSENTIAL FUNCTIONS:

• Wild Card Representatives (WCR) are responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati at all time
• WCR are to show up to their shift on-time and be at their workstation at the start of their shift
• WCR are to know and understand all gaming systems so they can communicate appropriate and correct information to guests
• WCR are expected to obtain 100% on secret shops by:
  1. Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
  2. Asking how they may assist
  3. Utilizing the guest’s name
  4. Assisting the guest and reassuring with the guest that their needs have been exceeded
  5. Upselling an item of the casino
  6. Sending the guest to their next destination with a positive parting comment
• WCR are expected to capture phone numbers and email address of guests
• WCR will be asked to work the gaming floor:
  1. Telling guests about the Wild Card Club benefits
  2. Helping sign guests up for a card
  3. Helping to increase rated play
• WCR will assist with promotions and events
• WCR are expected to follow the handbook policy for always approaching and uniforms
• WCR are to always approach peers and leaders with a respectful tone
• WCR are expected to know and understand all promotions so they can effectively communicate them to guests
• WCR are to stand at the Wild Card Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
• This position reports to the Wild Card Club Supervisor Team
• Other duties as assigned

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High school diploma and/or guest service experience.

 MUST BE 21 YEARS OF AGE

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations

• Must successfully pass background check
• Must successfully pass drug screening