The Engineer is responsible for providing quick, efficient and above all Kick-Ass Service to all guests with maintenance requests. In addition, this position ensures the effective preventive maintenance, repairs and upkeep of the hotel.
1 Visually inspect, monitor, operate, maintain and repair HVAC equipment in the power plant and mechanical equipment rooms throughout the hotel.
2 Utilize knowledge of building mechanical systems; water distribution, steam supply, pressure reducing stations, chillers, boilers, etc.
3 Operate fan systems, maintain temperature controls, disassemble and reassemble equipment as required.
4 Interpret blue prints and technical manuals, use various tools and equipment as necessary.
5 Follow manufacturers’ guidelines and recommendations for preventive maintenance on all equipment.
6 Complete daily checklists, including recording findings and readings on equipment.
7 Make emergency repairs to plumbing, kitchen, and other building equipment.
8 Monitor and treat water systems.
9 Repair, prepare and paint/stain surfaces of building structure, furniture and equipment using proper application techniques.
10 Install and repair covered wall and ceiling surfaces.
11 Maintain and repair caulked, grouted and masonry surfaces.
12 Maintain presence during peak traffic periods.
13 Communicate with other employees (including use of log books) to ensure that guest requests and issues are addressed as needed.
14 Participate in the hotel’s emergency response team.
15 Monitor and control product, supply and labor costs using established methods to meet goals.
16 Work with Director of Engineering regarding hotel business to keep him/her informed.
1 Maintain effective communication with all staff provide recognition to others.
2 Participate in meetings with staff to learn about incentive programs, new products and procedures, special events, etc.
3 Ensure a healthy and safe work environment for co-workers and Guests.
4 Resolve Guest complaints using hotel procedures.
5 Create a positive environment in which all employees have the ability to maximize their potential.
6 Listen to comments, criticisms, and feedback from Guests, employees and managers to gain an understanding of strength and opportunity to improve personal/hotel performance.
7 Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
8 Participate in Sound Check meetings on each shift.
9 Always smile and offer a warm greeting to all.
10 Present a professional image to employees, Guests, and clients of the hotel.
11 Give input for Guest history records to enhance personalized service for repeat Guests.
12 Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Hotels unique.
13 Be available to provide Kick Ass Service and take initiative to offer assistance throughout the hotel.
14 Operate ethically to protect the image of Hard Rock.
15 Utilize programs designed to help Save the Planet.
16 Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations.
17 Perform additional duties as requested by Director of Engineering.
1 High school degree preferred and/or previous work experience in hotel/maintenance for at least 2 years.
2 Understanding of lifestyle hotel products and Guest services.
3 Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
4 Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
5 Formulate and apply appropriate course of action for routine or familiar situations.
1 Comprehend and use basic language, either written or spoken, to communicate information and ideas.
2 Ability to read, comprehend, and write simple instructions, short correspondence and memos.
3 Multiple language abilities preferred, basic English required.
1 Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time.
2 Ability to make repeating movements of the arms, hands, and wrists.
3 Ability to express or exchange ideas verbally and perceive sound by ear.
4 Ability to obtain impressions through the eyes.
5 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
6 Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds, occasionally 100 pounds.
7 Ability to turn or twist body parts in a circular motion.
8 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
9 Ability to operate potentially hazardous equipment.