DEALER - POKER DUAL RATE

The Poker Dual Rate will serve as a Supervisor and a Poker Dealer as needed.

In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees.  Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Poker Supervisor:
Poker Supervisor leads the poker team in order to create continuous improvement in the
employee experience and service for our guests. The Poker Supervisor is responsible for
overseeing game protection, integrity and maintains compliance with internal controls and
Ohio Casino Control Commission regulations.
Role Responsibilities:
• Leads and supports Poker team in order to create legendary customer service.
• Ensures Poker staff has the training, tools and mindset to enable them in their
positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee
experience.
• Ensures operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Informs Poker Manager of disputes on game.
• Ensures that required facilities and equipment are available and functioning
properly.
• Guides and instructs assigned personnel in the proper performance of their duties.
• Reviews and evaluates personnel.
• Initiates fills and credits to a game as necessary.
• Records table inventory when the table opens and after it closes.
• Other duties as assigned.
• Knows and abides by Ohio CCC regulations, internal controls and company policies
and procedures.
• Always presents oneself as a credit to Hard Rock Casino and encourages others to
do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental
and company policies.

Poker Dealer

Under the direction of the Table Games Floor Supervisor, Team Member is responsible for proficiently dealing games as assigned. For full-time dealer, two years Class 3 experience preferred, must be able to proficiently deal three major games and five minor games. For part-time dealer, must be able to proficiently deal two major games and three minor games.

• Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
• Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock’s business ethics and all regulatory requirements.
• Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment.
• Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale.
• Support the Hard Rock culture and Team philosophy within the department and throughout the property.
• Amicably resolve guest concerns whenever possible and report to the direct supervisor complaints, issues or problems that are outside ability or authority to resolve.
• Ensures the protection of customer's rewards and credit lines.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Demonstrate actions and behaviors that reinforce the Company's mission.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Perform other duties as assigned.

Audition - Demonstrate during a live audition your ability to deal games as stated on application.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand or sit; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must at very infrequent times lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Scheduling requirements will include nights, weekends and holidays.

Education, Experience and Requirements:
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Excellent math skills and the ability to multi-task.
• Must have a professional appearance and be a team player.
• High school diploma or GED is required.
• Excellent employee and customer service skills are essential.
• Knowledge of casino rules, procedures and regulations related to Poker.
Required Certification/License:
Ability to obtain a Gaming Occupational License within the State of Ohio

As part of Hard Rock Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with ERGC compliance, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).