Hard Rock International

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Human Resources Manager

Human Resources Manager

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Human Resources

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From the brand that rocks the world, a career that rocks yours!  We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.


Under the direction of the Director of Human Resources, the HR Manager – Team Member Relations will be responsible for serving as a business partner to Hard Rock Ottawa. This person is also responsible for proactively partnering and collaborating with leaders at all levels on the development and execution of strategies relating to compliance, legal issues, communication, change management and employee engagement.


Essential job functions include but are not limited to:

  • Maintain all sensitive information in accordance with our policies on Confidentiality and the Code of Ethics.
  • Develop and implement practical and effective policies and procedures, and recommend modifications to existing practices based on changing environments or organizational needs.
  • Create and manage outstanding team member recognition and empowerment programs.
  • Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict.
  • Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties.
  • Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations.
  • Conduct exit interviews to help identify causes of team member dissatisfaction and terminations. Seek new and creative ways to report and utilize the data and feedback gained from exit interviews and other sources.
  • Own and assist with labor relations issues/grievances and partner with counsel on negotiations.
  • Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication.
  • Serve as a link between management and team members to help resolve conflicts through facilitation and mediation.
  • Conduct team member separation meetings with departmental management.
  • Plan, organize, and direct communication to team members to include, newsletters, policy updates and all other important company initiatives.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Oversee property engagement programs to include Culture Club, recognition, and service programs.
  • Other duties as assigned.


  • Bachelor’s degree or equivalent required along with at least five (5) years Human Resources management experience.
  • Previous gaming/hospitality experience strongly preferred. HR certification strongly preferred.
  • Minimum of 3 years progressive labor relations experience within a multi-union environment.
  • Previous experience as a member of bargaining support team, with contract administration, and dispute resolution skills.
  • Experience dealing with significant organizational culture change.
  • Bilingual (French/English) is considered an asset.
  • Excellent computer skills required, to include MS Office (Word, Excel and Outlook) and HRIS.
  • Enthusiastic leadership skills, as well as excellent written, oral communication and platform presentation skills are required.
  • Must have the ability to create and foster organization change and be a strategic business partner with management and think objectively.
  • Ability to prioritize work, to establish and maintain effective working relationships with all levels of staff, to work independently and to maintain confidentiality.
  • Ability to analyze situations and to recommend and communicate effectively with others utilizing listening, writing and speaking skills.
  • Ability to exercise judgment and discretion in applying and interpreting a variety of human resources and departmental policies and procedures, to establish and maintain effective working relationships, and the ability to work independently.
  • Confidence, credibility and presence in front of individuals, small and large groups so when you lead they will follow.




Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.


If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.


We thank all candidates for their interest, however, only those being considered for an interview will be contacted.