- Serve as a mentor and coach to develop hourly staff members into Hard Rock brand
ambassadors and industry leading customer service stewards.
· Manage labor schedules in line with the budget and forecast models.
· Successfully run a department and/or cost center.
· Partner across all departments in an effort to support the team in consistent execution
of all systems and processes to deliver all products and services to Hard Rock’s brand
standards.
· Support senior management in building a highly functional hourly team who share a
common vision and values surrounding the overall success of F&B.
· Execute established brand standards within the Casino as well as think outside the
box to harness potential opportunities to grow retail sales through both staff and guest
interaction.
· Foster an environment of customer service in which all team members put the guest
first in every situation.
· Execute established standards for overall guest satisfaction that meet or exceed brand
standards as determined by an objective ranking systems.
· Remain an objective observer of the standards of service to ensure guest expectations
of the Brand & F&B are upheld.
· Ability to engage with guests in regards to music both current and past.
· Support senior management in attracting and retaining the most exceptionally
talented people available in the market and place them in positions that leverage
their skills and expertise for maximum impact.
· Clearly define goals and expectations for team members using performance review
tools and hold your team accountable for successful performance.
· Support staff development and advancement along well-defined career paths.
· Serve as a Learning Coach developing, implementing, and executing learning &
developmental programs for all individuals under his/her stewardship to drive
continuous improvement and employee retention.
Possess a self-motivated approach to their own personal and professional growth.
This job description reflects the position’s essential functions; it does not encompass all of
the tasks that may be assigned.
