ASSISTANT MANAGER - STEWARD

Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.

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• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
• Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
• Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
• Recommends adjustments to departmental procedures to more effectively service the guest.
• Resolves problem situations to ensure total guest satisfaction.
• Prepares daily reports and promotes effective communication both internally and with other departments.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Resolve guest problems/requests to ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.            
• Perform work regularly and predictably.
• Perform other duties as assigned.

This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.