TRAINER - CASINO SERVICE BAR

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 As a Certified Trainer for Cocktail Servers at Hard Rock Casino, you will play a key role in delivering exceptional guest experiences by developing and mentoring our front-of-house beverage team. You will be responsible for training new and existing cocktail servers on service standards, product knowledge, responsible alcohol service, and Hard Rock’s signature brand experience. With a strong focus on guest satisfaction, consistency, and compliance, you’ll lead by example on the floor, ensuring team members uphold the highest levels of professionalism and hospitality. This position requires in-depth knowledge of beverage service, excellent communication skills, and a passion for fostering a culture of excellence and fun in a fast-paced casino environment.

#IndeedCincy

• Deliver structured, engaging, and hands-on training for new cocktail servers, ensuring all operational and service standards are met.
• Provide ongoing coaching and retraining for existing team members to maintain service excellence and compliance with company policies.
• Support and monitor trainees on the floor, providing real-time feedback and ensuring readiness for independent performance.
• Assist in developing and updating training materials, checklists, and evaluations in collaboration with the Beverage and Human Resources department.
• Uphold and teach responsible alcohol service, and compliance in accordance with local laws and internal policies
• Serve as a brand ambassador, promoting Hard Rock values, image, and culture always.
• Lead by example through superior guest service, product knowledge, and professionalism.
• Track training progress and complete required documentation and reports accurately and on time.
• Collaborate with management to identify training gaps and support continuous improvement initiatives.
• Assist in maintaining a clean, safe, and welcoming environment for both guests and team members.

The Certified Trainer Role – is a leadership role within the Beverage Department, responsible for onboarding, coaching, and developing cocktail service staff to deliver legendary service in alignment with the Hard Rock brand standards. This position plays a vital role in ensuring that all cocktail servers are trained to deliver timely, knowledgeable, and engaging service that enhances the overall guest experience on the casino floor and throughout the property.

As a Certified Trainer, you will act as a role model and mentor, leading by example with a high-energy, guest-first approach. You will facilitate comprehensive training programs covering service techniques, responsible alcohol service, product knowledge, point-of-sale systems, health and safety compliance, and casino-specific protocols. Your goal is to cultivate a confident, service-focused team that consistently exceeds guest expectations while promoting a positive and inclusive workplace culture.

This role requires a deep understanding of Hard Rock’s service philosophy, a passion for hospitality, and the ability to coach others in a high-volume, fast-paced environment. You will work closely with leadership to ensure all training materials are up to date, and all team members receive the necessary support to succeed in their roles.