MANAGER - COUNT ROOM

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.  The incumbent is also responsible for overseeing and supervising the activities of the Count Room to ensure the integrity of currency and voucher counting derived from the games, as well as ensuring compliance with Gaming commission.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and Acts as a mentor to team members to provide superior guest service.
• Hires, trains, evaluates, motivates, and, when necessary, terminates Count Room personnel in accordance with Hard Rock policies and procedures.
• Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• Ensures that procedures and proper controls are affected consistently implemented to protect counted receipts.
• Maintains close control over all activity in the Count Room by awareness of changes and/or problems which may affect the security of the currency in the Count Room.
• Schedules Count Room personnel and obtains signatures daily for the Gaming/Lottery commission.
• Observes count, reviews count slips and reconciles total funds to ensure the integrity of the count.
• Transfers receipts to the Cashier's Office and the corresponding documentation to the Accounting Department daily.
• Supervises the count and packaging of currency delivered to the Count Room from the bank at the order of the Cashier's Office.
• Operates within the department budget.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a minimum of three years’ cashiering or banking experience, or related experience. Management experience required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

• Cashiering or banking operations.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Financial and budgeting control skills.
• 10-Key calculator.  

ABILITY TO:

• Communicate effectively with coworkers and management.
• Observe and direct actions of subordinates.
• Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
• Communicate effectively with subordinates, coworkers, and management.
• Count and separate varying denominations of vouchers and currency.
• Motivate and direct the performance of subordinates.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experiences
• Interpret and explain policies and procedures.