• Director of IT

    Location : Location
    Information Technology
    Requisition Number
  • Responsibilities

    The Director of IT will plan, direct, implement and manage the daily operations and staff of the Information Technology (IT) department, a 24x7 environment.  They will establish, implement and manage department policies and procedures; and review, evaluate, implement, maintain and support the IT environment that includes the data center, computer hardware and software, networks, computer peripherals, telephone hardware and software, application systems that include Gaming, Hospitality and Back of House Systems, IT security, hardware and appliances necessary to the IT operations.  This person is responsible for forward-looking system and component implementation that will assure investment and data protection by remaining at the front of technological advancements.


    Duties may include, but are not limited to:

    • Leading the IT Department in a 24x7 environment providing outstanding customer service and support.
    • Liaise with management and users, and Corporate IT staff to ensure that business requirements are adequately met and that applications and systems are properly utilized.
    • Review current, monitor and implement Technology standards that are in accordance with Corporate IT standards
    • Participate in tactical and strategic planning for IT.
    • Provide and manage departmental staffing in accordance with company and corporate standards.
    • Develop, implement, and manage written standard operating procedures for day-to-day IT operations.
    • Establish, manage and operate an IT Service Desk that provide services to include incident management and issue escalation, service requests, change management and project management utilizing an IT ticket management and tracking system.
    • Establish an escalation procedure where monitored incidents are quickly reviewed and escalated to the appropriate SME’s (subject matter experts) that may include central Corporate team
    • Provide daily and periodic operational reporting as required by company and regulatory policies.
    • Ensure compliance with all operational and regulatory policies and guidelines.
    • Develop and manage the departmental budget.
    • Conduct on-going operational analysis and adjust procedures and equipment to ensure the highest possible availability of IT resources to all elements of the organization.
    • Organize and coordinate IT projects as may be required to update and maintain IT equipment and software at the front of the technological curve.
    • Work with the Corporate IT Staff, vendors, and industry technology forums to insure investment protection for the IT infrastructure.
    • Establish and maintain a relationship with IT vendors to provide maintenance and support of the IT Systems.
    • Provide time, equipment, and financial resources to keep staff professional certifications current and in concert with the evolving IT environment.
    • Monitor hardware and software licensing to ensure all equipment and software is properly licensed.
    • Ensure the continuity and availability of IT systems and resources to the business which are integrated into the corporate IT environment through proactive monitoring and management of these systems and resources with their associated hardware, software, and appliances.
    • Operations monitoring includes performance and capacity planning, dashboard reporting, diagnostics and remediation.
    • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
    • Exemplary personal behavior and conduct
    • Hire, manage, train, coach, counsel, appraise and retain direct reports who consistently perform to the highest standards.
    • Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
    • Organized approach to daily business is required.
    • Responsible for maintaining a clean, safe and hazard free work environment.
    • Perform other duties as directed.
    • Ensure senior management is appraised of all potential or actual threats to data or system security.
    • Ensure all applicable federal and state regulations are fully complied with.



    • Bachelors or Higher degree in Information Management, Computer Science, or related fields required or an equivalent combination of education and experience.
    • Minimum of (10) ten years’ experience in the IT industry with at least five years managing a technology department, preferably for hotels or gaming resorts.
    • Must have previous casino property opening experience.
    • Tribal gaming experience preferred.
    • Wide range of hardware and software knowledge.
    • Proven experience in server/network architecture and operations.
    • Proven experience with Gaming systems, POS and ERP Systems.
    • Good understanding of Network and System Security.
    • General familiarity with internet standardization processes.
    • Having qualifications such as a MCSE, Help Desk Institute HDM, and or experience with the Information Technology Infrastructure Library ITIL are pluses.
    • Well-developed written and verbal communication skills.
    • Ability to work flexible schedules, including nights, weekends and holidays is required.
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
    • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
    • Strong interpersonal, communication (written and verbal) and time management skills.
    • Ability to think clearly, a logical thought process and above all, the refusal to give up, admit defeat or succumb to adverse and/or difficult circumstances
    • Proven ability to provide strategic technological input to business decisions


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