• Director of Slot Operations

    Posted Date 4 weeks ago(23-11-2018 10:10 AM)
    Requisition Number
  • Responsibilities

    The Director of Slot Operations is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent in this position is also responsible for operating and maintaining an efficient and profitable slot operations, as well as participating in company planning and direction. Directs the activities of the overall slot department, including staffing and performance of slots, and slot repair to ensure compliance with established regulations policies and procedures.


    Essential functions include, but are not limited to:

    • Creates an atmosphere that motivates guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
    • Ensures delivery of superior internal and external guest service with every interaction.
    • Assumes management responsibility for day-to-day operations and financial activities.
    • Establishes and implements Slot Department standards, objectives, policies and procedures.
    • Develops reporting and monitoring systems to accomplish operational objectives such as operational budgeting and staffing to ensure proper planning and efficient operation.
    • Maintains a constant awareness of the latest gaming regulations. Works with regulatory authorities and various internal control staff members to preserve control, assessment, and fulfillment of regulatory compliance.
    • Ensure that team members receive adequate, timely and ongoing training and resources to accomplish established department objectives.
    • Maintains, through subordinates and direct observation, a continuous awareness of all operational areas.
    • Investigates new slot gaming devices with vendors and remains aware of state-of-the-art technology as related to the gaming industry.
    • Responsible for developing and maintaining optimal floor layout in regards to machine placement.
    • Responsible for maintaining designated pay-off percentages as designated by Hard Rock policy.
    • Responsible for the career growth and development of subordinates and creation of a developmental climate that rewards servicing the guest.
    • Other duties as assigned.


    • Minimum of 5 to 7 years progressive experience in slot operations or technical management.
    • Bachelor’s Degree preferred.
    • Must have previous casino property opening experience.
    • Tribal gaming experience preferred.
    • Must have full understanding of all facets of slot operations; gaming regulations related to slot operations; Slot Information System, floor coverage and labor analysis.
    • Strong fiscal management skills.
    • Consistently review and comprehend all necessary documentation.
    • Observe and direct actions of subordinates.
    • Communicate effectively with guests, outside contacts and all levels of team members.
    • Effectively and efficiently, move around work area.
    • Be flexible to work varying shifts and time schedules as needed.
    • Spend time on the casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
    • Be a proactive thinker, strategic and creative.
    • Be flexible, open to guidance and input from all corporate directives.
    • Make unpopular and/or difficult decisions which benefit the organization in the short and long term;
    • Be a strategic, analytical, ethical and effective motivator;
    • Forecast changes in the economic climate and/or profits and react accordingly;
    • Select, supervise, train, and evaluate team members;
    • Participate in the development and administration of goals, objectives, and procedures;
    • Prepare clear and concise administrative and financial reports;
    • Interpret and explain policies and procedures;
    • Communicate clearly and concisely, both orally and in writing;
    • Establish and maintain effective working relationships with those contacted in the course of work;
    • Obtain and maintain all appropriate licenses / certifications per Federal, State, and Tribal Gaming regulations.


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