• Director of Human Resources

    Location : Location
    US-LA-New Orleans
    Human Resources
    Requisition Number
  • Overview

    From the brand that rocks the world, a career that rocks yours!  We are seeking a Director of Human Resources for the new Hard Rock Hotel New Orleans property, opening in 2019!


    This position will be responsible for providing support, leadership, and oversight of the Human Resources and Training activities of the property.  This position is a strategic business partner who helps the hotel achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the employee teams.  The Director of Human Resources must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved.  This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners.


    • Lead, direct, and manage all department operations. Maintain regular presence throughout the department and property. 
    • Actively participate in the Executive Committee Meeting, the property weekend MOD Program, and weekly staff meetings
    • Attend monthly departmental meetings as needed
    • Create performance expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
    • Oversee the Human Resources budget and ensure that operating expenses are controlled and in line to monthly forecast
    • Assist in the development of compensation, allowance, and benefit programs and policies, ensuring the property is competitive to market and fiscally responsible to owners.
    • Ensure accuracy in all benefit billing and distribution.
    • Maintain a thorough and current knowledge of all human resources practices, employee regulations, and employment laws.
    • Ensure that the property is in compliance with all programs and policies.
    • Oversee the Human Resources budget and ensure that operating expenses are controlled and in line to monthly forecast
    • Actively participate in the Executive Committee Meeting, the property weekend MOD Program, and weekly staff meetings.
    • Attend monthly departmental meetings as needed.
    • Supervise labor relations activities, workplace safety, and compliance, protecting the interest and liability of the property.
    • Maintain an effective progressive counseling program.
    • Oversee property employee relations. Provide counsel and assistance to managers regarding employee problems dealing with supervision and administration.
    • Monitor job openings resulting from promotions, terminations, and reorganizations to prepare for internal or external search for replacements.
    • Ensure General Manager and corporate Human Resources team are informed of new laws, procedures, liability concerns, and other Human Resources issues.
    • Identify resources and conduct ongoing recruitment activities to build a database of screened and qualified candidates for the property.
    • Oversee all talent acquisition initiatives. Recruit, select, screen, and hire new employees to staff the property using selection tools.
    • Ensure checks are completed to assess candidates’ qualifications.
    • Ensure that all property training is completed according to standards, and monitor behavioral changes to help assess learning transference from classroom to on-the-job performance.
    • Coordinate and conduct applicable training programs as needed.
    • Oversee performance management programs. Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
    • Monitor employee engagement and retention results. Ensure effective implementation of recognition and communication programs along with regular engagement events and community philanthropic activities.
    • Maintain low staff turnover rate and high morale. Conduct employee opinion surveys and create action plans for areas of opportunity.
    • Coordinate, control, and inspect staff areas and accommodations to ensure the highest level of cleanliness and comfort.
    • Conduct semi-annual succession planning sessions with the Executive Committee to assess current and anticipated opportunities and identify high potentials. Develop and implement strategies to address talent and performance management needs.
    • Facilitate talent development initiatives for staff.
    • Maintain employee files in accordance with standards and applicable laws and regulations.
    • Communicate with leaders regarding issues, risk, and liability concerns, or other important business matters.
    • Prepare and execute business plans to ensure the maximization of property performance.
    • Perform any other duties as assigned. 


    • Degree/diploma in Human Resources or Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
    • Minimum of 8 years’ experience in Human Resources, including 3 years in a leadership role.
    • Experience with new property openings preferred.
    • Previous upscale/luxury hotel experience preferred. 
    • Proficiency with MS Word, MS Excel, and PowerPoint.
    • Availability to work weekends, holidays, and special events when necessary or as directed by the General Manager
    • Perform any other duties as may be required by the General Manager or Seminole Hard Rock Support Services Human Resources Department. 
    • Working knowledge of all areas of Human Resources as it relates to practices and legal compliance locally.
    • High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
    • Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
    • Strong communication and listening skills and excellent speaking, reading, and writing ability.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization.


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